When our technicians arrive on the day of service and the gate is locked, we will attempt to call and text the customer to figure out a resolution. We offer two options, as follows:

1. If a customer asks us to return later in the day, we would be happy to do that if we are still in the area. A small $8 return service fee would be added to that day’s service if we were able to return. 
2. However, if we cannot reach someone to access the yard on the scheduled service day, the customer will still be charged for that scheduled service, and we will pull double duty on your next visit.

Please note: We offer combination locks free of charge to our customers during the duration of their service with us. This can help with locked gate issues arising in the future of our service relationship.

Like everyone else, we adore dogs, so we don’t mind if they wander the yard while we’re scooping. Unfortunately, we are unable to provide service on that particular day if we are prevented from entering your yard by an aggressive or protective dog.

Until our daily service is over, we will make an effort to get in touch with the customer regarding bringing the dog inside or putting them under control.

We will still bill for the service rendered that day even if we are unable to reach the customer; we will merely work twice as hard on their next planned appointment day.

Note that the evening before the customer’s service day, an email reminder can be sent to remind them to be ready for these scenarios before our personnel arrive.  Please let us know if you would like to add the Night Before email reminder to your account.

If you would like to skip your regular service day for any reason, please notify us at least 24 hours in advanced to be removed from the schedule that day and NOT be Charged.

When the weather gets too bad for us to service the customers yards fluidly and efficiently, we may reschedule your service day (for that week only) to the following day(s) for better weather. Your next scheduled service day will continue on your regular scheduled day.